terms and conditions

Key Training Academy

To ensure that classroom courses are effective and are not interrupted, we operate a strict ‘shut door policy’ for our training courses and late arrivals will not be rescheduled or refunded. Please ensure you plan your journey well in advance. Cut off times for training courses are as follows:

  •  For training courses that begin at 9:30am, delegates will not be permitted to participate in the courses after 10am.

  •  For compact training courses that begin at 1pm, delegates will not be permitted to participate in the course after 1pm.

  • If you miss your training course without providing the required notice, you will not be entitled to a refund and you or your organisation will need to pay again for any rebooked place. You will be allowed to rebook your course once, free of charge, provided you have given the required notice and the reschedule has been confirmed by Head Office. Should you need to rebook more than once, you will need to pay again for the rebooked place.

  • Delegates must attend and participate fully throughout the entire content of the course to obtain a certificate, no refunds will be provided for candidates who do not participate fully.

  •  Certificates for completion of a course (in either electronic or paper format) will only be provided to delegates once full payment has been received for such course.

  • We reserve the right to cancel any course and in such cases any fees already paid will be refunded in full.

  • Whilst every attempt will be made to hold fees at the levels advertised, we reserve the right to change fees from time to time without prior notice. Any changes will not affect any order you have already placed.

  • Any sound or video recording by delegates during classroom courses is strictly prohibited. Any delegates who are caught recording a classroom course will be asked to delete the recording and may be asked to leave the course. At our sole discretion, delegates who breach this clause may not be entitled to a refund for such course.

  • We advise that any delegate attending Key Training Academy training courses whilst pregnant, has acquired sufficient clearance from their GP. If a delegate is not able to complete the training course due to physical restrictions, the delegate will not receive their training certificate or a refund.

  • In order to protect the welfare of the staff of the Key Training Academy Group, we have a zero tolerance approach to any forms of aggression or disruption. Any delegates who disrupt the class or are rude or abusive to any staff will be asked to leave the training course and will not be refunded for such course.

  • All delegates who attend The Key Training Academy training courses (which are delivered in English) need to have sufficient knowledge and understanding of the English language in order to receive a certificate of attendance. No refunds will be provided if a delegate is found to not have an adequate understanding of the English language.

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